Updates a ticket reply message.

Request Parameters

Parameter Type Description Required
action string “UpdateTicketReply” Required
replyid int The reply id to update. Required
message string The message to be updated Required
markdown bool Should markdown be used on the ticket message. Existing value is used if not supplied. Optional
created string The date and time the ticket reply will show as sent. Format: ISO8601 or YYYY-MM-DD HH:mm:ss Optional

Response Parameters

Parameter Type Description
result string The result of the operation: success or error
replyid int The reply id that has been updated

Example Request (CURL)

$ch = curl_init();
curl_setopt($ch, CURLOPT_URL, 'https://www.example.com/includes/api.php');
curl_setopt($ch, CURLOPT_POST, 1);
curl_setopt($ch, CURLOPT_POSTFIELDS,
            'action' => 'UpdateTicketReply',
            // See https://developers.whmcs.com/api/authentication
            'username' => 'IDENTIFIER_OR_ADMIN_USERNAME',
            'password' => 'SECRET_OR_HASHED_PASSWORD',
            'replyid' => '1',
            'message' => 'This is a sample updated ticket reply',
            'responsetype' => 'json',
curl_setopt($ch, CURLOPT_RETURNTRANSFER, 1);
$response = curl_exec($ch);

Example Request (Local API)

$command = 'UpdateTicketReply';
$postData = array(
    'replyid' => '1',
    'message' => 'This is a sample updated ticket reply',
$adminUsername = 'ADMIN_USERNAME'; // Optional for WHMCS 7.2 and later

$results = localAPI($command, $postData, $adminUsername);

Example Response JSON

    "result": "success",
    "replyid": "1"

Error Responses

Possible error condition responses include:

  • Reply ID Required
  • Message is Required
  • Reply ID Not Found
  • Invalid Date Format
  • Reply creation date cannot be in the future

Version History

Version Changelog
7.7 Initial Version
8.0 Add ticket reply creation date