Merge tickets.

Merges multiple tickets into a single ticket. This cannot be undone.

Request Parameters

Parameter Type Description Required
action string “MergeTicket” Required
ticketid int The unique ticket id that mergeticketids will be merged into Required
mergeticketids string A comma separated list of ticket ids to merge into ticketid Required
newsubject string An optional subject to be set on the ticketid Optional

Response Parameters

Parameter Type Description
result string The result of the operation: success or error
ticketid int

Example Request (CURL)

$ch = curl_init();
curl_setopt($ch, CURLOPT_URL, '');
curl_setopt($ch, CURLOPT_POST, 1);
curl_setopt($ch, CURLOPT_POSTFIELDS,
            'action' => 'MergeTicket',
            // See
            'username' => 'IDENTIFIER_OR_ADMIN_USERNAME',
            'password' => 'SECRET_OR_HASHED_PASSWORD',
            'ticketid' => '1',
            'mergeticketids' => '2,3,4,5,6,7',
            'subject' => 'This is a sample updated ticket subject',
            'clientid' => '1',
            'responsetype' => 'json',
curl_setopt($ch, CURLOPT_RETURNTRANSFER, 1);
$response = curl_exec($ch);

Example Request (Local API)

$command = 'MergeTicket';
$postData = array(
    'ticketid' => '1',
    'mergeticketids' => '2,3,4,5,6,7',
    'subject' => 'This is a sample updated ticket subject',
    'clientid' => '1',
$adminUsername = 'ADMIN_USERNAME'; // Optional for WHMCS 7.2 and later

$results = localAPI($command, $postData, $adminUsername);

Example Response JSON

    "result": "success",
    "ticketid": "1"

Error Responses

Possible error condition responses include:

  • Ticket ID Required
  • Ticket ID Invalid
  • Merge Ticket IDs Required
  • Invalid Merge Ticket IDs: x, x…,

Version History

Version Changelog
7.10.0 Initial Version