Merge tickets.
Merges multiple tickets into a single ticket. This cannot be undone.
| Parameter | Type | Description | Required |
|---|---|---|---|
| action | string | "MergeTicket" | Required |
| ticketid | int | The unique ticket id that mergeticketids will be merged into | Required |
| mergeticketids | string | A comma separated list of ticket ids to merge into ticketid | Required |
| newsubject | string | An optional subject to be set on the ticketid | Optional |
| Parameter | Type | Description |
|---|---|---|
| result | string | The result of the operation: success or error |
| ticketid | int |
$ch = curl_init();
curl_setopt($ch, CURLOPT_URL, 'https://www.example.com/includes/api.php');
curl_setopt($ch, CURLOPT_POST, 1);
curl_setopt($ch, CURLOPT_POSTFIELDS,
http_build_query(
array(
'action' => 'MergeTicket',
// See https://developers.whmcs.com/api/authentication
'username' => 'IDENTIFIER_OR_ADMIN_USERNAME',
'password' => 'SECRET_OR_HASHED_PASSWORD',
'ticketid' => '1',
'mergeticketids' => '2,3,4,5,6,7',
'subject' => 'This is a sample updated ticket subject',
'clientid' => '1',
'responsetype' => 'json',
)
)
);
curl_setopt($ch, CURLOPT_RETURNTRANSFER, 1);
$response = curl_exec($ch);
curl_close($ch);$command = 'MergeTicket';
$postData = array(
'ticketid' => '1',
'mergeticketids' => '2,3,4,5,6,7',
'subject' => 'This is a sample updated ticket subject',
'clientid' => '1',
);
$adminUsername = 'ADMIN_USERNAME'; // Optional for WHMCS 7.2 and later
$results = localAPI($command, $postData, $adminUsername);
print_r($results);{
"result": "success",
"ticketid": "1"
}Possible error condition responses include:
- Ticket ID Required
- Ticket ID Invalid
- Merge Ticket IDs Required
- Invalid Merge Ticket IDs: x, x...,
| Version | Changelog |
|---|---|
| 7.10.0 | Initial Version |