Class · extends AbstractModel
A network issue.
NetworkIssues exist as a method for WHMCS site operators to notify clients of network, server, provisioning, or other issues which impact the services provided by the operator.
Each network issue is given a title and a description, as well as a type.
- "server" type issues are connected via the serverId to a specific server. Clients affected by this issue will see the issue highlighted in the client area, to make it easier for them to identify issues without contacting support.
- "system" issues apply more toward the billing system and support system. This provides an alternate means to notify your customers of issues which may make it impossible to communicate via other communication systems, such as tickets.
- "other" issues can be given a custom string. This allows the operator to use the Network Issues system as a flexible notification system for all clients.
Note that while Announcements are proactively displayed to clients on their Dashboard pages, Network Issues must be sought out under the Network Status section of the Support department.
If a specific customer needs to be notified, a Ticket should be used. Network Announcements are intended to notify all the operator's clients of a widespread issue.
public static function boot()